{"id":48,"date":"2013-07-25T12:54:41","date_gmt":"2013-07-25T12:54:41","guid":{"rendered":"http:\/\/www.cgi.ie\/2013site\/?page_id=48"},"modified":"2024-04-07T21:32:02","modified_gmt":"2024-04-07T21:32:02","slug":"telephone-skills","status":"publish","type":"page","link":"https:\/\/www.cgi.ie\/index.php\/business-courses\/telephone-skills\/","title":{"rendered":"Telephone Skills"},"content":{"rendered":"<p><strong>Telephone Skills Course programme<br \/>\n1 Day Intense Course:<\/strong> \u20ac450<\/p>\n<p>As first point of contact with customers, your telephone staff are of key importance in creating a professional image for your company. Effective, efficient, and pleasant handling of telephone calls is an essential first step in positive public relations.<\/p>\n<p><strong>Course objective<\/strong><br \/>\nTraining in telephone techniques will increase confidence and ensure skilled handling of all incoming and outgoing calls. Candidates will have the opportunity to learn and practice the skills.<\/p>\n<p><strong>Course content<\/strong><\/p>\n<ul>\n<li>The importance of telephone skills to your company\u2019s image<\/li>\n<li>Creating a professional telephone image<\/li>\n<li>Key aspects of communicating by phone<\/li>\n<li>Organisation and planning<\/li>\n<li>Listening skills<\/li>\n<li>Key communications skills<\/li>\n<li>Telephone techniques<\/li>\n<li>Dealing with the public<\/li>\n<li>Using voice and pitch to your advantage<\/li>\n<li>Projecting a pleasant and helpful attitude<\/li>\n<li>Handling difficult calls and complaints<\/li>\n<li>Incoming and outgoing calls<\/li>\n<li>Taking messages and re-routing calls<\/li>\n<\/ul>\n<p><strong>Methodology<\/strong><br \/>\nTraining involves tuition in all the above areas, with opportunity for role play to reinforce the skills learned, in a realistic business environment.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Telephone Skills Course programme 1 Day Intense Course: \u20ac450 As first point of contact with customers, your telephone staff are of key importance in creating a professional image for your company. Effective, efficient, and pleasant handling of telephone calls is&hellip; <\/p>\n","protected":false},"author":1,"featured_media":0,"parent":100,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-48","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.cgi.ie\/index.php\/wp-json\/wp\/v2\/pages\/48","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cgi.ie\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cgi.ie\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cgi.ie\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cgi.ie\/index.php\/wp-json\/wp\/v2\/comments?post=48"}],"version-history":[{"count":2,"href":"https:\/\/www.cgi.ie\/index.php\/wp-json\/wp\/v2\/pages\/48\/revisions"}],"predecessor-version":[{"id":134,"href":"https:\/\/www.cgi.ie\/index.php\/wp-json\/wp\/v2\/pages\/48\/revisions\/134"}],"up":[{"embeddable":true,"href":"https:\/\/www.cgi.ie\/index.php\/wp-json\/wp\/v2\/pages\/100"}],"wp:attachment":[{"href":"https:\/\/www.cgi.ie\/index.php\/wp-json\/wp\/v2\/media?parent=48"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}