Receptionist Skills

Receptionist Skills Course programme
1 Day Intense Course:

The Receptionist plays a key role in the Organisation and is often the first person with whom a potential client makes contact. At the completion of this course, participants will be competent in dealing with all aspects of the Receptionist’s role, from answering the telephone to dealing with customers.

Course content

  • The importance of the Receptionist’s role in the organisation
  • Creating the right first impression
  • Communications skills
  • Handling incoming and outgoing calls
  • Dealing with people
  • Assertiveness – the key to personal effectiveness
  • Dealing with difficult customers
  • Time management
  • Effective organisational skills
  • Personal presentation